Before placing an order for an “ISIS ELLA JEWELS UNIQUE PAPERCLIPS” product, it is the responsibility of the customer to be as DETAILED as possible to ensure that all unnecessary errors are avoided.
Please make note of any and all:
Once an order is placed, it is assumed that that customer has approved the details and descriptions contained within, and agrees to “ISIS ELLA JEWELS UNIQUE PAPERCLIPS” Terms and Conditions.
Can I purchase wholesale from you?
Yes. Wholesale orders are 20 pieces and up. For wholesale orders please allow 4-6 weeks from time of purchase to recieve your order.
Do you offer insurance?
ISIS ELLA JEWELS UNIQUE PAPERCLIPS does not offer insurance. Insurance is offered through USPS. We strongly suggest the purchase of insurance prior to finalizing your order through USPS.
How long do I have to change my order?
For Custom Orders:
Customer must make all final changes or additions to their order a week before scheduled start of production on their “ISIS ELLA JEWELS UNIQUE PAPERCLIPS" order.
For Online Purchases:
Once an online purchase is made, items can not be changed, added, swapped out, or canceled. A new order must be placed.
What's your turnaround time?
ISIS ELLA JEWELS UNIQUE PAPERCLIPS Shipping Schedule:
USPS Shipping Options:
First Class= 3-5 days
Priority Shipping= 2-3 days
Overnight Shipping= 1 day
(For prices please view our shipping section)
For Shop Purchases:
Please allow 2-5 days for shipping after date of purchase.
For Custom Orders:
“ISIS ELLA JEWELS UNIQUE PAPERCLIPS” works on a schedule system. All paid orders are placed into our scheduling system and have an expected completion date, no later than 2 weeks from date of purchase, unless specified.
For Custom Orders:
Please allow 2 Weeks from time of purchase to receive your order.
*In the event that an order becomes behind schedule, we will contact the customer to notify them of the delay, and make proper arrangements.
What happens if my items are received damaged?
In the event that an ISIS ELLA JEWELS UNIQUE PAPERCLIPS product is received damaged or broken, the customer must contact USPS if an insurance policy has been purchased.
ISIS ELLA JEWELS UNIQUE PAPERCLIPS is not responsible for lost, damaged, stolen, misplaced, or orders shipped to incorrect addresses. We encourage our customers to purchase USPS Insurance from our store prior to finalizing orders.
I never received my items, are they lost?
We strongly suggest purchasing shipping insurance prior to finalizing your orders. ISIS ELLA JEWELS UNIQUE PAPERCLIPS is not responsible for lost orders. We strongly advise that you update your address information from the account you are paying for your items with to ensure the safe delivery of your items.
*Please be sure to have the correct shipping information listed on your invoice. Failure to do so may result in delays and or lost orders.
I opened my package and the items inside weren't mine. What do I do?
Please contact ISIS ELLA JEWELS UNIQUE PAPERCLIPS immediately, provide photographic proof, and we will pay for postage for the items to be returned.
Once we are provided with proof of shipping (tracking number) we will ship your order.
Can my daughter use your products?
"ISIS ELLS JEWELS UNIQUE PAPERCLIPS" advises that you use product with caution. Products can be a CHOCKING HAZARD. Please do not allow young children to play with your paperclips or charms. They can cause serious damage. Some of the items have sharp ends such as the straw on the frappichino and mugs.
Why does my order look different from what is pictured?
All items slightly vary in size, colors etc. due to being handmade.
How do I get a refund?
“ISIS ELLA JEWELS UNIQUE PAPERCLIPS” strives to create the best products for its customers. In any case where the customer is dissatisfied with their “ISIS ELLA JEWELS UNIQUE PAPERCLIPS” product, “ISIS ELLA JEWELS UNIQUE PAPERCLIPS” will work diligently with that customer to ensure that they are satisfied with their product.
“ISIS ELLA JEWELS UNIQUE PAPERCLIPS” does not offer refunds due to customer dissatisfaction. Remember these items are HANDMADE, there will be imperfections on every piece.
Do you have combined shipping?
ISIS JEWELES CASES does not offer combined shipping. All orders placed separately, will be shipped separately. NO EXCEPTIONS.
Do you ship internationally?
Yes. Please allow 7 days- 6 Weeks to receive your order according to USPS.